UPDATED 5/7/17 ***PLEASE, PLEASE, PLEASE! READ AND UNDERSTAND *BEFORE* YOU ORDER.*** ORDERS FOR ETCHED TAGS ARE TAKING LONGER THAN NORMAL TO BE MAILED — Because of my work load, ORDERS CAN TAKE 1-8 weeks OR MORE - meaning it can take 2 months OR MORE for production/delivery. PLEASE understand this BEFORE you order. ***Production for STAMPED tags are between 1-4 weeks and getting back down to the 1-2 week range soon—again, for STAMPED tags.*** 
I will be unavailable for production from 5/23/17 thru 6/1. I will be checking/replying to messages.

Please contact me at tags@tagmepettags.com. 

Store Policies

PAYMENT
We will gladly accept Paypal and payments are expected within 3 days of purchase, unless other arrangements have been made.
 
DOMESTIC SHIPPING
USPS First Class mail is $2.75 for the first item and $.50 for each additional item (unless otherwise indicated.) USPS Priority Mail is available. Just ask us and we'll create a special listing for you. 

INTERNATIONAL SHIPPING
Any customs charges for international purchases are your responsibility, but we will fill out the paperwork for you. Delivery Confirmation Tracking is provided only for shipments within the United States. 
We will not be responsible for packages (speed of delivery or lost items) once we drop off the packages at the post office.

********Any requests for a refund due to non-delivery must be made through Paypal.********

INSURANCE will protect you against loss or damages. It is the responsibility of the buyer to request insurance on your package. If you do not purchase insurance, we are not responsible for damaged or lost shipments. If your package gets lost in the mail and it is not insured, it is your responsibility to replace your item. 

Items will be shipped ONLY to Paypal confirmed addresses. This means your billing and shipping addresses must be the same. We strongly recommend purchasing Paypal's buyer protection insurance for your order. We do not re-ship or refund orders that are shown as delivered using the USPS Track and Confirm feature, which will appear on your Paypal delivery confirmation email.
Refunds and ExchangesNote that each item is handmade and unique in its own way and since they are personalized, we cannot offer a refund once it's mailed to you. 

Please allow for some slight variation in the color of the metal work. Most importantly, your satisfaction is very important to us! We will do our best to resolve any problems with merchandise you receive that is not as described on our website. 

 
Our policies are guidelines we use to have things running smoothly and keeping customers like you happy! We do realize circumstances can change, so please email us if you have any questions. Thank you!